Introduction
At The Villa View Ltd we take your privacy seriously and are committed to ensuring that your personal data is protected in accordance with data protection laws and used in line with your expectations.
This privacy notice explains what personal data we collect, why we collect it, how we use the control you have over your personal data and the procedures we have in place to protect it.
When we refer to “we”, “us” or “our”, we mean The Villa View. Who can be contacted at [email protected]
What personal data we collect
We collect personal data about you to send you e-newsletters and channel updates. Personal details that we obtain from you includes your name and e-mail address.
Why we collect personal data and the legal basis for handling your data
With your consent we will use your personal data in order to provide you information regarding shows, promotions and content related to services provided The Villa View Ltd. You may unsubscribe from receiving updates at any time by simply clicking the unsubscribe link provided in all communications you receive.
Who we share your data with
In order to provide these updates it is necessary for us to share data about you with our newsletter platform provider. This is the platform which enables us to provide you with updates and also from which you can manage your subscription.
They may also store and manage information on our behalf such as your email address, emails received, links accessed and other details. They will not use this information for their own purposes.
We will also share your data if:
- we are legally required to do so, for example, by a law enforcement agency, court or the Charity Commission;
- it is necessary to protect our rights, property or safety or to protect the rights, property or safety of others; and
- we transfer the management out or take over any other organisation or part of it (including us), in which case we may disclose your personal data to the prospective seller or buyer so that they may continue using it in the same way.
We will never share your data with any organisation to use for their own purposes.
How do we protect your data?
We take the security of your personal data seriously. We have internal policies and strict controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed and to prevent unauthorised access.
Where do we store your data?
All data you provide to us is stored on secure computers or servers located in the UK. Our third party provider will also store your data on secure servers which may be situated inside or outside the European Economic Area.
How long do we retain your data?
We retain your data indefinitely to ensure that there are no incidents of accidental resubmission of an individual who has requested to be removed.
Your rights with respect to your data
As a data subject, you have a number of rights. You can:
- Request to access, amend or correct the personal data we hold about you
- Request that we delete or stop processing your personal data, for example where the data is no longer necessary for the purposes of processing; and
- Request that we transfer your data to another person.
- If you wish to exercise any of these rights above or you have any questions or concerns about any aspect of this notice or how we handle your data, please contact us at the details below.
If your e-mail should change, you are able to update this information by following the instructions provided in any communication you receive. If you wish to unsubscribe then you can do so by following the instructions provided in any email you receive.
Automated Decision Making
We may monitor, analyse, and compile statistical and performance information based on and/or related to your use of the services, in an aggregated and anonymised format. This may include analysing your viewing history, location, member information and other details in order to tailor our communications to the most relevant, helpful and useful information for each subscriber. This may in turn reduce the volume of communications you receive.
Complaints
If the marketing team are not able to address your concern, please raise a complaint with our
privacy team at [email protected] .
If you are concerned about the way your data is handled and remain dissatisfied after raising your concern with our privacy team, you have the right to complain to the Information Commissioner Office (ICO). The ICO can be contacted at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or https://ico.org.uk/.
Your contact information
All products are sold on behalf of the The Villa View Ltd. If you need to get in touch, either email us at [email protected] or write to us at the below address.
The Villa View Ltd
45 Woodlands Drive
Chester
Cheshire
CH2 3QQ
The company company registration in England and Wales is 12938251